Managing Technology

The voices of labor have always expressed caution at the introduction of new technology in the workplace. Some have been muted responses from those willing to wait and see. Others have been loud and organized cries against known or feared hazards: technological unemployment, dehumanizing routinization of the work process, and greater managerial control of the worker.

Lessons learned from the past have provided the basis for these concerns. But such insights may lack the perspective tha...